In the world of electrical retail, Hughes stands out as more than just a business; it’s a legacy, a family, and a community. Celebrating a century of existence, Hughes is not just a name; it’s a story of passion, dedication, and a commitment to creating sustainable growth while keeping people at the heart of the business. Established in 1921 by Frank Hughes, a veteran of the Great War, this family-run enterprise has grown from a modest shop to a network of 22 stores and 5 service centers across East Anglia. Today, helmed by the third generation, Robert and Jeremy Hughes, the company embodies the spirit of community, innovation, and customer service.
A Journey Through Time
Hughes‘ journey began in 1921 when Frank Hughes laid the foundation stone of a business that would later become synonymous with trust and reliability. The first store opened its doors in 1928 in Lowestoft, with the Hughes family living right above it. This familial touch became the cornerstone of Hughes‘ ethos, fostering a sense of belonging within the community. Over the years, the Hughes family and their dedicated staff have become an integral part of the local events, contributing to fundraisers, beach clean-ups, and other community initiatives.
Milestones and Recognition
Hughes‘ commitment to excellence and innovation has garnered national recognition. From supplying kitchen appliances to prestigious events like the London 2012 Olympics and the Glasgow 2014 Commonwealth Games, to winning accolades such as the Innovative Electrical Retailing (IER) and Sirius Retailer of the Year Awards in 2022, Hughes has consistently set industry standards. Their commercial division, Hughes Trade, supports local businesses and entrepreneurs by offering exclusive prices on both commercial and domestic appliances, helping them realize their full potential.
Affordability and Sustainability:
Hughes understands the diverse needs of its customers. For those on a budget, Hughes Rental offers affordable monthly rates, allowing everyone to enjoy the latest technology without financial strain. Their commitment to sustainability is evident through their eco-friendly initiatives, including refurbishing products, recycling efforts, and investing in renewable energy sources. Hughes stands as a beacon for eco-conscious consumers, offering refurbished appliances that not only save money but also contribute to a greener planet.
Customer-Centric Approach
At Hughes, the customer is king. Their unique ‘Shop Live’ feature allows customers to connect with experts in-store via one-way video calls, ensuring personalized assistance even from the comfort of one’s home. Free delivery with flexible time slots, excellent customer ratings, and a Price Promise guaranteeing the best deals — Hughes ensures a seamless shopping experience, making every customer feel valued and appreciated.
Looking Ahead
As Hughes steps into the future, their commitment to community, innovation, and sustainability remains unwavering. Through their dedication to customer satisfaction, eco-friendly practices, and active community involvement, Hughes continues to redefine the landscape of electrical retail. The next 100 years hold the promise of even greater achievements, more innovations, and a legacy that will continue to shine brightly in the world of electrical expertise.
In choosing Hughes, you’re not just buying electrical appliances; you’re becoming a part of a century-old legacy, a community, and a movement toward a greener, friendlier future. So, join Hughes on this remarkable journey, where every purchase is not just a transaction but a step toward a sustainable, customer-centric, and community-driven tomorrow. Your electrical needs met, your community supported, and your planet cherished – all under the friendly banner of Hughes, your trusted electrical experts.
